🌱 Rootovo Shipping & Policy Details
At Rootovo, we are committed to delivering the pure power of nature to your doorstep efficiently and safely.
1. Order Processing and Shipping
Order Processing Time: All orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays) after the order is placed. You will receive an email confirmation once your order has been dispatched.
Delivery Time: Delivery times vary depending on your location, but standard shipping usually takes 4–7 business days after dispatch.
2. Shipping Tracking (Updated)
Tracking Service: We partner with trusted logistics providers to ensure reliable delivery across India.
All orders shipped by Rootovo will be trackable through the Trackon logistics network. You will receive a tracking number via email once your order is shipped, which you can use to monitor the status of your shipment directly on their platform: https://share.google/ZoLqe1AmlXNy2MDUl
3. Returns, Exchanges, and Refunds
Due to the nature of our products—which include personal wellness supplements and beauty items—and our strict quality control standards, all sales are final.
No Returns or Exchanges: Rootovo maintains a strict No Return, No Exchange Policy. We cannot accept returns or offer exchanges for products once they have been purchased and shipped. This policy is in place to guarantee the safety, integrity, and purity of every product for all our customers, ensuring they receive untouched, quality-assured items.
Damaged or Incorrect Items: If your order arrives damaged or if you receive an incorrect product, please contact our Customer Support team through Query within 24 hours of receiving your package. Please include photographic evidence of the damage or the incorrect item. We will review the claim and, if verified, we will dispatch a replacement at no extra cost.
4. Cancellation Policy
Orders can be canceled only if they have not yet been processed or dispatched. To request a cancellation, please contact us immediately. Once an order has been shipped, it cannot be canceled.